GiftCraven wants customers to receive the product they ordered and a clear way to resolve both defective and non-defective returns.
Return window
Return requests may be submitted within 30 days after delivery.
Eligible non-defective returns
Standard, non-personalized items should be unused, unworn, unwashed and returned in their original condition. Eligible returns requested within 30 days of delivery have free return shipping when arranged with GiftCraven. Contact support for the prepaid return instructions before sending an item. There is no restocking fee for an approved eligible return.
Personalized and made-to-order items
Items produced with customer-supplied names, dates, photos or other custom choices generally cannot be returned for buyer’s remorse. This does not limit support for products that arrive damaged, defective, materially different from the approved order details, or incorrect due to our error.
Damaged, defective or incorrect items
Email [email protected] with the order number, a description of the issue, and clear photos of the item and shipping label. After review, GiftCraven may offer a replacement, refund or other appropriate remedy.
How to request a return
- Email [email protected] before sending an item.
- Include the order number, item, reason for return and supporting photos when relevant.
- Wait for return instructions and the approved return address. Do not send returns to the public contact address unless instructed.
- Use a trackable service when a physical return is required.
Refund timing
Approved refunds for prepaid orders are issued to the original payment method. For cash-on-delivery orders, contact support to confirm the available refund method before returning an item. Financial institutions may need additional business days to post the credit. Original shipping charges are not refundable unless the order was incorrect, defective, or required by law.
Contact
Questions and requests: [email protected].